| Cover pictures |
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| Our Vision, Mission & Values |
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| Contents |
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| The Director's Review |
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| Organisation |
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- Establishment
- Finance
- Management
- Planning
- Information and Public Relations
- Public Liaison Group
- Staff Suggestions Scheme
- Customer Service
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| Operations |
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- Performance Pledge
- Fire-fighting
- Special Services
- Ambulance Services
- Mobilising and Communications
- Airport Fire Contingent
- Fireboats
- Diving Services
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| Fire Protection |
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- Licensing and Certification
- Fire Safety
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| Personnel |
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- Recruitment
- Welfare
- Staff Relations
- Sports and Recreation
- Staff Housing
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| Training |
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- Fire Services Training School
- Fire Services Ambulance Command Training School
- Fire-Fighting and Rescue Training
- First Responder Programme
- Management and Development
- E-learning
- Physical Training
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| Workshops, Appliances and Equipment |
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- Workshops
- Appliances and Equipment
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| Liaison with the Mainland |
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| Appendices |
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- Organisation Chart
- Honours and Awards
- Retirements and Promotions
- Appliances and Equipment
- Fire Statistics
- Special Services Statistics
- Ambulance Statistics
- Fire Protection Statistics
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